Home



RESEARCH ON CUSTOMER SATISFACTION IN MOBILE BANKING IN KENYA

The information given in this questionnaire is purely used for research purpose. It will be treated with utmost confidentiality.


1. What is your gender?


2. What is your age in years?


3. Do you have a bank account?


4. Which of your Bank account is connected to Mobile banking?(tick where appropriate)


5. Which type of mobile banking services do you use?(tick where appropriate)


6. Do you think mobile Banking has made things more convenient for you?


7. What do you prefer while choosing mobile banking?


8. How often do you visit the bank Physically, Since you acquired mobile Banking?


9. Do you think mobile Banking is safe?


10. Which Factor among the two below influence you to open a mobile Banking account?


11. Rate the overall satisfaction with mobile Banking in Kenya






Click here to go to homepage